We offer FREE shipping within the US on orders $60 or more.

Enjoy FREE shipping on U.S. orders over $60. For orders under $60, shipping is just $6.95.

After your order has been placed, we automatically submit the order to the warehouse. The warehouse will take 1-2 business days to fulfill your order and tracking information will become available shortly after. Do not worry if your USPS tracking number does not show a lot of movement for the first couple of days after you receive your tracking information. Your order has shipped, but the USPS tracking information will not show detailed information until USPS has the package. You can double check that your order has left the fulfillment center and is en route by clicking on “View Tracking Details” on your USPS tracking page.

As processing starts immediately after purchase, we cannot change your order once it is placed and confirmed, whether it's a product change, address change, or a cancellation request.

For more assistance with an order that has already been processed, please reach out to us at help@yourparade.com.

No worries! Please contact our Customer Experience team at help@yourparade.com. We're here to help 💪

Please report any missing packages within 2 weeks of its marked delivery date. Parade is not responsible for missing packages beyond this deadline.

Our Parade Promise is that if something doesn’t fit or feel right, you can return it for a refund or store credit within 30 days of receiving your order.

Complimentary promotional items and gifts with purchase are final sale and cannot be returned for refunds or store credit.

We’ve partnered with Happy Returns to make the returns experience one more thing to love about Parade. For all US orders, please visit our returns portal here to get started. For international orders, please refer to the International Orders section.

Some information you'll need:

- Order Number (all of our order numbers start with PAR and can be found on your confirmation email)

- Delivery Zip Code

We give you the option to return your items for free at any of Happy Returns’ thousands of Return Bars. Click here to find a Return Bar near you.

If you choose to mail in your items, $10 will be deducted from your overall refund, store credit, or exchange amount in order to cover the cost of the shipping label and reprocessing at our facility.

Once the shipping carrier scans your item, or it gets scanned in at a Returns Bar, your refund or store credit will be immediately processed.

Store credits should be delivered almost instantaneously, but refunds to your original method of payment can take 2-5 business days depending on your financial institution.

For quality assurance reasons, underwear cannot be sent back to us. If you are unhappy with your underwear, please follow the Happy Returns flow and contact our Customer Experience team when prompted.

Please reach out to our Customer Experience team at hi@yourparade.com if you encounter difficulty getting to a Return Bar, and we’ll be happy to help you out.

We’ve partnered with Happy Returns to make the returns experience one more thing to love about Parade. For all US orders, please visit our returns portal here to get started. You will need to enter your order number (all of our order numbers start with PAR) and the delivery zip code.

We give you the option to return your items for free at any of Happy Returns’ thousands of Return Bars.

If you choose to mail in your items, the cost of the shipping label will be deducted from your overall refund amount.

Once the shipping carrier scans your item, or it gets scanned in at a Returns Bar, your refund or store credit will be immediately processed. Store credits should be delivered almost instantaneously, but refunds to your original method of payment can take 2-5 business days depending on your financial institution.

Please reach out to our Customer Experience team at hi@yourparade.com if you encounter difficulty getting to a Return Bar, and we’ll be happy to help you out.

If you run into an issue returning your item through Happy Returns, here are a few things to consider:

• You'd like to return underwear and or bodysuits. To start a return for these items, send us a message here.
• You purchased your item at a sale price of 50% or more, making the item final sale.
• Your item was free as part of a promotion or with a discount code. Complimentary promotional items are final sale.

If you're still having trouble, we're here to help!

As soon as your order is ready, we will send you a "Ready for Pickup" email to let you know. If you place an order while the store is open, it will typically be ready for pickup within a few hours. If you place an order after your selected store has closed, your order will typically be ready for pickup shortly after the store opens the next morning. Store hours may vary by location.