US Orders

How do I track my order?

After your order has been placed, we automatically submit the order to the warehouse. The warehouse will take 1-2 business days to fulfill your order and tracking information will become available shortly after. Do not worry if your USPS tracking number does not show a lot of movement for the first couple of days after you receive your tracking information. Your order has shipped, but the USPS tracking information will not show detailed information until USPS has the package. You can double check that your order has left the fulfillment center and is en route by clicking on “View Tracking Details” on your USPS tracking page.

Why can't I return my item through Happy Returns?

If you run into an issue returning your item through Happy Returns, here are a few things to consider:

  • You'd like to return underwear and or bodysuits. To start a return for these items, send us a message here.
  • You purchased your item at a sale price of 50% or more, making the item final sale.
  • Your item was free as part of a promotion or with a discount code. Complimentary promotional items are final sale.

If you're still having trouble, we're here to help!

Can I update or cancel my order?

As processing starts immediately after purchase, we cannot change your order once it is placed and confirmed, whether it's a product change, address change, or a cancellation request.

For more assistance with an order that has already been processed, please reach out to us at help@yourparade.com.

How much is shipping?

We offer free shipping within the US on orders above $70 USD.

Orders for $19.99 or less are subject to a $10 shipping fee to anywhere in the US. Orders for $20 or more are subject to a $6.95 shipping fee. If the $70 threshold is met, we'll ship to you for free.

How long does shipping take?

We do our best to ship out all orders from our fulfillment center within 1-2 business days of receiving your order.

Most orders placed before 1 pm EST Monday-Friday will be processed and packed to ship the same day. Orders placed after 1 pm EST will be processed and shipped the following business day. Orders placed on Saturday and Sunday will be packed to ship Monday. (excludes holidays)

Standard US delivery typically takes 3-5 business days after we ship.

What is your return policy?

Our Parade Promise is that if something doesn’t fit or feel right, you can return it for a refund or store credit within 30 days of receiving your order.

Complimentary promotional items and gifts with purchase are final sale and cannot be returned for refunds or store credit.

We’ve partnered with Happy Returns to make the returns experience one more thing to love about Parade. For all US orders, please visit our returns portal here to get started. For international orders, please refer to the International Orders section.

Some information you'll need:

- Order Number (all of our order numbers start with PAR and can be found on your confirmation email)

- Delivery Zip Code


We give you the option to return your items for free at any of Happy Returns’ thousands of Return Bars. Click here to find a Return Bar near you.

If you choose to mail in your items, $10 will be deducted from your overall refund, store credit, or exchange amount in order to cover the cost of the shipping label and reprocessing at our facility.

Once the shipping carrier scans your item, or it gets scanned in at a Returns Bar, your refund or store credit will be immediately processed.

Store credits should be delivered almost instantaneously, but refunds to your original method of payment can take 2-5 business days depending on your financial institution.

For quality assurance reasons, underwear cannot be sent back to us. If you are unhappy with your underwear, please follow the Happy Returns flow and contact our Customer Experience team when prompted.

Please reach out to our Customer Experience team at hi@yourparade.com if you encounter difficulty getting to a Return Bar, and we’ll be happy to help you out.

How do I return product?

We’ve partnered with Happy Returns to make the returns experience one more thing to love about Parade. For all US orders, please visit our returns portal here to get started. You will need to enter your order number (all of our order numbers start with PAR) and the delivery zip code.

We give you the option to return your items for free at any of Happy Returns’ thousands of Return Bars.

If you choose to mail in your items, the cost of the shipping label will be deducted from your overall refund amount.

Once the shipping carrier scans your item, or it gets scanned in at a Returns Bar, your refund or store credit will be immediately processed. Store credits should be delivered almost instantaneously, but refunds to your original method of payment can take 2-5 business days depending on your financial institution.

Please reach out to our Customer Experience team at hi@yourparade.com if you encounter difficulty getting to a Return Bar, and we’ll be happy to help you out.

I've experienced a shipping or delivery issue with my order. Help!

No worries! Please contact our Customer Experience team at help@yourparade.com. We're here to help 💪

Please report any missing packages within 2 weeks of its marked delivery date. Parade is not responsible for missing packages beyond this deadline.