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917-909-8484

Orders & Shipping

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Once your order has shipped, you’ll get a shipped order email including a tracking number. Email us at hi@yourparade.com and we'll gladly help you out!

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We’re working our very best to have orders ship out as soon as we can—it should ship within 72 hours of your purchase. Have a question about your order? Email us at hi@yourparade.com and we'll gladly help you out!

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Right now, we’re shipping within the United States—but as we grow, our underwear will be taking a vacation wherever you are (we’ll buy the drinks).

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If you spend $45 (5 pairs of underwear), it’s FREE! If you buy less than 5 pairs of underwear, shipping is only $5.

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Our Parade Promise is that if something doesn’t fit or feel right, just email or text us and we’ll give you a refund or help you get the right pair.

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They’re included in every order! Keep your eye on our Instagram to see if we are giving any more away.

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Follow us on Instagram and you'll see 😉

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And that’s why we have a team of super friendly human people to talk to you. Just text us!

Sustainability

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Before our founders started Parade, they looked all over the world for factories that fulfilled the highest ethical standards and also could make incredible underwear at a great price.

Our factory in China is both Oeko-Tex certified and Sedex certified meaning that it contains no harmful chemicals and is produced at the highest ethical standards.

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We know how important transparency is to you because it’s important to us, too.

Our packaging is compostable and we do our best to send your order in as little packaging as possible, eliminating some harmful effects of shipping emissions.

Our fabrics are Oeko-Tex certified. certified, meaning they’re testing for harmful chemicals so it helps both your body and our waters breathe more easily. We’re also committed to using recycled materials whenever possible––Re:Play, our first fabric platform is made of pre-consumer recycled nylon. It’s Global Recycle Standard certified., meaning the world’s top certifier has ensured that it has recycled content in it.

Our packaging is 100% compostable, meaning that it biodegrades in 300 days in a composing environment. The postcard you receive in your order is printed on recycled paper. We know this is just the first step in a long road to a zero waste future, and we have more initiatives around sustainable materials launching in the coming months.

If you have any ideas, questions, or feedback—reach out to us at hi@yourparade.com. We’d love to hear from you!

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Our polymailer is made out of biodegradable d2w technology that is 100% compostable. The bags that hold your underwear are made of compostable cornstarch. Our peach stickers will fully biodegrade and are made of vegetable ink.

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Parade’s packaging is made from cornstarch and biodegrades best in a composting environment, and it’s been verified by certified testing agencies to decompose within 300 days—once it’s gone, it’s gone for good!

Instead of throwing it in a landfill with your other waste, we’d recommend dropping it off at a local composting center or composting it at home. Before you do that, you’ll have to remove our shipping label from the bag (but you can keep the peach sticker—those are compostable!)

You can search for composting centers near you at FindAComposter.com.

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For now, one sticker sheet will come with each order. Soon, you’ll have the option to get your Parade without stickers and extra stuff!

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We believe that underwear is a connective tissue between you and your body, and that bodies are always political. Before we even launched, we donated $12,000 to Planned Parenthood New York and the Yellowhammer Fund in Alabama. Going forward, we’re donating 1% of all orders to PPNY. Beyond just donating money, we spend time on the ground with Planned Parenthood of New York, volunteering regularly and bringing along community members from time to time.

Have any other ideas around how we can support people doing the hard work on the ground of championing sex education? Send your ideas & questions to hi@yourparade.com.

Product

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We’ve found the best way to keep your underwear looking brand new is to wash it on gentle and tumble low in your dryer. Make sure you wash them in cold water to keep the colors looking fresh—plus, it’s an easy way to reduce carbon emissions when washing.

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During the process of nylon production, a lot of little pieces are left over and thrown out as waste. We take that waste and turn it into something beautiful and good for both your body and our planet. Our process is Global Recycle Standard and Oeko-Tex certified.

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Yes! Parade was created to work on every size, and we’ve had dozens of plus size women involved in our product development process from the start. Our waistband, FreeStretch, is engineered with sport-inspired performance stretch, to fit a much wider range of bodies. it has a higher modulus and recovery to ensure it never digs in or pinches. A lot of the plus size women in our community say it’s now their favorite pair of underwear.

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Inclusivity is really important to us, and we’re working to expand to an even wider range of sizes in the future. If you have any feedback about the fit of our currently offered sizes or ideas on how we can make the best product for you, please send us an email at hi@yourparade.com with the subject line “Expanded Sizing.”

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