We're so sorry to hear you want to change something in your order. Unfortunately, we cannot change your order once it is placed and confirmed, whether it's a product change, address change, or a cancelation request.
If, however, you only need to apply a discount code that you forgot to apply at checkout, reach out to us at email@example.com with the discount code, and we'll take care of you.
We try our best to ship out all orders from our fulfillment center within 1-2 business days of receiving your order. Delivery typically takes 7-10 business days after we ship.
Please allow up to 10-14 business days to receive your order after it has been shipped. We are making every effort to get your order to you as quickly as possible, and we very much appreciate your patience.
Please note that we cannot offer expedited shipping at this time. If you need your order by a specific date, we encourage you to order as early as possible. As always, if you have any questions or concerns about shipping delays, please let us know at firstname.lastname@example.org; we would be happy to assist you.
Once your order has shipped, you’ll get a shipped order email including a tracking number. Email us at email@example.com, and we'll gladly help you out!
We’re working our very best to have orders ship out as soon as we can—it should ship within 72 hours of your purchase. Have a question about your order? Email us at firstname.lastname@example.org and we'll gladly help you out!
Right now, we’re shipping within the United States—but as we grow, our underwear will be taking a vacation wherever you are (we’ll buy the drinks).
If you spend $55, it’s FREE! If you buy less than 6 pairs of underwear, shipping is $9 to anywhere in the United States.
Orders are shipped from our fulfillment center located near our partner factories in China and Vietnam. Your order will first ship via DHL, which coordinates the overseas leg of the delivery.
After your package clears customs, it is then handed over to USPS, which handles the domestic leg of the delivery. Do not worry if your USPS tracking number does not show a lot of movement for the first couple of days after you receive your tracking information. Your order has shipped, but the USPS tracking information will not show detailed information until USPS has the package. You can double check that your order has left the fulfillment center and is en route by clicking on “View Tracking Details” on your USPS tracking page.
As always, please contact email@example.com if you have any questions or concerns about your package’s shipping status!
Our Parade Promise is that if something doesn’t fit or feel right, just email or text us within 30 days from the time you receive your order and we’ll give you a refund or help you get the right pair.
Parade underwear is made of the most comfortable, luxurious recycled fabrics around. The exact makeup of each fabric depends on which fabric platform. Right now, we offer our underwear in three exclusive fabrics: Re:Play, Silky Mesh, and Universal.
Re:Play is made of 85% recycled nylon and 15% spandex (not recycled, but we're working on it!). It has a super smooth, lightweight feel.
Silky Mesh is Parade's take on lingerie. Our mesh is made of lightweight, superfine fibers. Starting summer 2021, all Silky Mesh styles will be made of 95% recycled nylon and 5% elastane .
Universal is Parade's take on seamless underwear. It's carbon-neutral, super-smooth, and made of 80% recycled nylon and 20% elastane.
All Parade underwear styles feature a 100% cotton gusset for breathability and extra comfort!
Sizing varies greatly among companies, but we've provided equivalent sizes for each size of underwear, plus hip measurements which should help you determine which size of underwear to get.
Most customers feel that our underwear is true to size, with the exception of our patterned Silky Mesh styles, which can occasionally run a bit small since the fabric is not as stretchy as plain Silky Mesh styles.
We’ve found the best way to keep your underwear looking brand new is to wash it on gentle and tumble low in your dryer. Make sure you wash them in cold water to keep the colors looking fresh—plus, it’s an easy way to reduce carbon emissions when washing.
During the process of nylon production, a lot of little pieces are left over and thrown out as waste. We take that waste and turn it into something beautiful and good for both your body and our planet. Our process is Global Recycle Standard and Oeko-Tex certified.
Yes! Parade was created to work on every size, and we’ve had dozens of plus size people involved in our product development process from the start. Our waistband, FreeStretch, is engineered with sport-inspired performance stretch, to fit a much wider range of bodies. It has a higher modulus and recovery to ensure it never digs in or pinches. A lot of the plus size members of our community say it’s now their favorite pair of underwear.
Inclusivity is really important to us, and we’re working to expand to an even wider range of sizes in the future. If you have any feedback about the fit of our currently offered sizes or ideas on how we can make the best product for you, please send us an email at firstname.lastname@example.org with the subject line “Expanded Sizing.”
We're so glad you asked this! Our product team spent two years developing our bralettes to provide weightless support and unreal comfort in our full range of sizes. Here are a few of the things that make our bralette so special:
1. We fit and designed each size from scratch, using women of all shapes and sizes. This means that the XS bralette is not just a smaller version of the XL bralette, but rather, a version of the bralette design optimized for that size range. This is not industry standard!
2. We developed our exclusive AirBand™—a new kind of under-bust elastic that feels feather-light and has no unnecessary digging.
3. We listened to you, our models, and our team throughout the design journey. Our bralettes were truly co-created by our community and deliver on all the qualities you found to be most important.
4. We employed a pattern-maker who specializes in bras to develop the pattern for our bralettes. These designers are rare to find, but we know your comfort is worth it :)
No! We designed our bralettes to flatter your natural shape. We’ve added thoughtful design details to ensure weightless support and separation without any digging or pinching.
No, these bralettes do not compress or minimize your chest.
Please use the "find my size" tool on each bralette page or refer to our updated size chart!
If you have more sizing questions, feel free to reach out to us at email@example.com.
This depends on your preference and how you are between sizes.
For example, if you get a size M, and the cup fits you great, but the band is too loose, you may need to size down to an S if you don't mind having slightly less coverage, or you may do better in our 1+ size designed for smaller bands with bigger cups.
When in doubt, please feel free to text Clarissa! She is an expert in our bralettes and will help you get the right size.
Again, this will depend on your preferences and where you fall on the size chart. We know bralettes work differently for everyone, so we made carefully adjusted sizing so the bigger your boobs, the more supported you feel.
Support+ styles were designed with a higher center gore, wider straps, an extra hook & eye, and other thoughtful design details meant to accommodate people with big boobs.
Our Parade Promise is that if you’re dissatisfied with your bralette, you can return or exchange it within 30 days. Please contact firstname.lastname@example.org if you need any help with this!
If the band is too loose and you’re wearing a regular size, we recommend trying a Support+ bralette or sizing down, but know that with the latter you’ll have a bit less coverage. If the back is too tight, but the cup fits, we recommend a bra extender!
Parade bralettes are made from Re:Play—our original bestselling fabric with an ultra-soft touch. The elastic AirBand™ was developed by us exclusively for this bralette, and the mesh details are made from Silky Mesh (which is certified recycled, of course!).
We wouldn't be Parade if they weren't! Our first bralettes are made from our signature certified recycled Re:Play fabric and feature breathable mesh panels in our sustainable Silky Mesh fabric. The hardware, straps, and elastic on bralettes are not recycled (yet!), but if you know of any ways they could be, we're all ears.
We designed our bralettes to hold you up without harnessing you down. You can expect weightless support and coverage with a lightweight feel. Our adjustable, transformable straps provide customizable enhanced support as and when you need it.
Across our styles, you will find more support from our Scoop Bralette than you will from our Triangle Bralette.
We designed our bralettes as go-to everyday styles that work across the full range of sizes we offer (XS-3XL). The Scoop offers more support and coverage, whereas the triangle bralette is your best bet for that traditional bra coverage and shape.
No, these bralettes are unlined and unpadded to celebrate your shape. The fabric is double layered for support.
This depends on the clothes you wear! The vertical support seams and top edges might show under very fitted clothing, but for the most part, you can expect this to sit under your clothes discreetly.
Support+ sizes were engineered with thoughtful design details, made to provide that little bit of lift that bigger boobs crave. Featuring wider straps with adjustable transformable straps (you can criss-cross them for even more support!), a taller custom-designed AirBand™ which feels super-light but supportive around your underbust, an extra hook & eye, and a taller center gore. All of these little cues add up to the weightless comfort you deserve.
Every individual Support+ size was thoughtfully tailored and adjusted to ensure the perfect fit.
We know you want versatility, which is why the straps on all bralettes are fully adjustable for length, and they can also be worn straight or crossed for added support and wearability under many clothing styles.
To preserve the lifetime of your bralette, we recommend machine washing in cold water and on a gentle cycle! Line dry is recommended (and better for the planet), but you can tumble dry low. Make sure to attach the hooks to the eyes before popping into the machine to prevent snags!
Parade’s approach to designing bralettes was largely focused on inclusivity. We were committed to offering bralettes, which typically come in a very limited size range, in the same sizes we offer for our underwear bottoms (XS-3XL). Not only were we committed to producing bralettes in our full size range, we took the rare step of hiring a bra-specific pattern-maker and fitting each individual size to achieve the perfect fit. We listened intently to feedback from our community and our models in the development stage, to make sure the process was as inclusive as possible and so the end result represented all the things you were looking for in a bralette. You’re worth it!
Beyond our regular size range, we chose to launch our bralettes with additional sizes, called Support+, that will allow people with larger boobs wear bralettes comfortably. Our Support+ sizes currently accommodate up to a DDD cup (although we’ve seen up to an H cup wear a +1 before!), but we know this is nowhere near exhaustive.
We’re planning on expanding our size range and want you to know that this is only the beginning of our foray into the bra space, so if we don’t yet offer your size, please let us know; we’re always listening to you! This first iteration of bralettes was guided by a great amount of community conversations, and we truly hope that the next products we roll out have the same level of input from you.
We know how important transparency is to you because it’s important to us, too.
Our packaging is compostable and we do our best to send your order in as little packaging as possible, eliminating some harmful effects of shipping emissions.
Our fabrics are Oeko-Tex certified, meaning they’re testing for harmful chemicals so it helps both your body and our waters breathe more easily. We’re also committed to using recycled materials whenever possible––Re:Play, our first fabric platform is made of pre-consumer recycled nylon. It’s Global Recycle Standard certified, meaning the world’s top certifier has ensured that it has recycled content in it.
Our packaging is 100% compostable, meaning that it biodegrades in 300 days in a composing environment. The postcard you receive in your order is printed on recycled paper. We know this is just the first step in a long road to a zero waste future, and we have more initiatives around sustainable materials launching in the coming months.
If you have any ideas, questions, or feedback—reach out to us at email@example.com. We’d love to hear from you!
Before our founders started Parade, they looked all over the world for factories that fulfilled the highest ethical standards and also could make incredible underwear at a great price.
Our factory in China is both Oeko-Tex certified and Sedex certified meaning that it contains no harmful chemicals and is produced at the highest ethical standards.
We audit our factories on an annual basis with amfori BSCI, an independent organization that works to improve social performance in global supply chains.
Our polymailer is made out of biodegradable d2w technology that is 100% compostable. The bags that hold your underwear are made of compostable cornstarch. Our peach stickers will fully biodegrade and are made of vegetable ink.
Parade’s packaging is made from cornstarch and biodegrades best in a composting environment, and it’s been verified by certified testing agencies to decompose within 300 days—once it’s gone, it’s gone for good!
Instead of throwing it in a landfill with your other waste, we’d recommend dropping it off at a local composting center or composting it at home. Before you do that, you’ll have to remove our shipping label from the bag (but you can keep the peach sticker—those are compostable!)
You can search for composting centers near you at FindAComposter.com.
For now, one sticker sheet will come with each order. Soon, you’ll have the option to get your Parade without stickers and extra stuff!
We believe that underwear is a connective tissue between you and your body, and that bodies are always political. Before we even launched, we donated $12,000 to Planned Parenthood New York and the Yellowhammer Fund in Alabama. Going forward, we’re donating 1% of all orders to PPNY. Beyond just donating money, we spend time on the ground with Planned Parenthood of New York, volunteering regularly and bringing along community members from time to time.
Have any other ideas around how we can support people doing the hard work on the ground of championing sex education? Send your ideas & questions to firstname.lastname@example.org.
Carbon neutral means achieving a net zero carbon output by balancing the carbon emitted through production and distribution with carbon offset projects—with the ultimate goal of reaching a net zero impact.
Universal by Parade is the world’s first carbon neutral edgeless underwear. We work with Native to offset every Universal pair produced, primarily by investing in the conservation of May Ranch—over 14,500 acres of native prairie land in Colorado, and a vital home to over 300 bird species. This project will dramatically improve air quality in a state that has lost 48% of its natural grasslands in recent years.
Our fabric is made from certified recycled yarns, and an organic cotton lining made with no harmful chemicals—resulting in less waste and drastically reduced water usage.
This is just the first stop in our journey towards a zero waste future—by the end of 2022, Parade’s goal is to become a fully carbon neutral-operating business and we are fully committed to making this happen.
Universal is made from certified recycled yarns which results in 8.5% energy savings, 84% waste water savings, and 77% gas generation savings. Additionally, we use an organic cotton lining, free of all harmful chemicals and produced with drastically less water usage than chemically grown cotton.
We estimate that producing and distributing Universal will emit 1898 metric tons of carbon*. We are investing in programs that fund environmental initiatives that work to offset carbon emissions to make this underwear carbon neutral. We are committed to becoming entirely carbon neutral as a business by the end of 2022.
*Carbon emissions estimated through Quantis Scope 3 evaluator"
In an effort to reach a zero-waste future, we collect the waste left over in industrial production and put it through a heating and cooling process, before it gets pressed into recycled chips, and then spun into yarns which are then knit into the final fabric.
Universal is our first carbon neutral fabric and the first step in our journey to becoming a zero-carbon company.
We are working on reducing our environmental footprint with every new launch and we've committed to becoming entirely carbon neutral as a business by the end of 2022. We are so excited that you’ve decided to join us for the ride!
They’re included in every order! Keep your eye on our Instagram to see if we are giving any more away.
Bring friends and earn Parade credit! After your first purchase, you’ll be given a unique 20% discount code to share among friends on their first $40+ purchase.
Referral Reward: For your first three friends who make their first $40+ order you’ll earn up to $45 in Parade credit, and for every friend after an additional $10.
Friend 1: $10
Friend 2: $25
Friend 3: $45
Every friend thereafter: $10
Store Credit Balance: Your rewards will accumulate in a store credit balance. You'll get email notifications displaying your credit balance every time a friend uses your referral code. Discounts and balances may not be combined.
Note: Parade's Referral Program cannot be used by individuals or businesses for lead generation or posted on discount sites. Parade reserves the right to adjust Referral balances, suspend Referral accounts, and remove Referral codes at any time. Lifetime maximum of $200 in cumulative referral credit per person. Referee 20% discount code is only valid for new Parade customers on their first order of $40+.