Our Parade Promise is that if something doesn’t fit or feel right, you're eligible for a refund or store credit within 30 days of receiving your order.
For quality assurance reasons, we do not accept returned underwear and bodysuits through Happy Returns. To start a return for these items, email our Customer Experience team directly at email@example.com.
Complimentary promotional items and gifts with purchase are final sale and cannot be returned for refunds or store credit.
We’ve partnered with Happy Returns to make the returns experience one more thing to love about Parade. For all US orders, please visit our returns portal here to get started. You will need to enter your order number (all of our order numbers start with PAR) and the delivery zip code.
If you're an international customer looking to start a return, please reach out to our Customer Experience team at firstname.lastname@example.org. We’ll be happy to help you out!
We give US customers the option to return your items for free at any of Happy Returns’ thousands of Return Bars.
If you choose to mail in your items, the cost of the shipping label will be deducted from your overall refund amount.
Once the shipping carrier scans your item, or it gets scanned in at a Returns Bar, your refund or store credit will be immediately processed. Store credits should be delivered almost instantaneously, but refunds to your original method of payment can take 2-5 business days depending on your financial institution.